Product responsibility performance indicators


DISCLOSURE ON MANAGEMENT APPROACH

Goals and performance
Novozymes' overall objectives for product responsibility can be summarized by the words “transparency” and “information.” Transparency on how products are made and their properties is provided via Novozymes’ website. Novozymes actively informs customers about the safe handling of products and provides advice when products could, to our knowledge, be used in a way that violates regulatory requirements.

Policy
For Novozymes’ commitment to product responsibility, please refer to Novozymes’ quality policy. With regard to specific issues and products, please refer to positions on detergent enzymes, enzymes produced by genetically modified microorganisms, gene technology in connection with food/feed production, labeling of enzymes, and biofuels.

Organizational responsibility
Novozymes’ Vice President for Quality, Environment and Safety has overall responsibility.

Training and awareness
About 92% of Novozymes’ revenue is based on sales of enzymes. Enzymes are proteins and are potential inhalation allergens. Development of allergy is the main concern when enzymes are handled in high concentrations. Accordingly, it is important to avoid the formation of enzyme dust or aerosols.

Safety manuals have been drawn up for managers, supervisors, health and safety specialists, company doctors and nurses, and any­one responsible for safe working practices when handling Novozymes products. An easy-to-read booklet entitled “Enzymes and you” intended for operators handling enzymes is available from Novozymes' Customer Center at www.novozymes.com.

Monitoring and follow-up
Novozymes has a corporate customer relationship management system to capture relevant information. Customers can contact Novozymes by contacting local offices, e-mailing the technical service department, accessing a dedicated customer website, or contacting a customer account team. All customer complaints related to products are systematically registered, handled, and coordinated by the quality department.

Novozymes does not report on noncompliance with laws and regulations concerning the provision and use of products and services, since the character of our products does not place such responsibilities on Novozymes.

 

GRI INDICATOR REFERENCES AND COMMENTS STATUS
Customer health and safety
PR1

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures

The aspect is immaterial due to the character of Novozymes' products. Accordingly, Novozymes reports partially on this aspect.

Prik

PR2 ADD

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes

  • Not disclosed
Streg

Product and service labeling
PR3

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements

V

PR4 ADD

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

Currently, Novozymes does not report on this aspect but intends to increase transparency on noncompliance within this context and will report fully on the aspect in 2011. 

  • Not reported externally
Streg

PR5 ADD

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

  • Not reported externally
Streg

Marketing communications
PR6

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship

  • Not reported externally. See Disclosure on management approach above
Streg

PR7 ADD

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes

  • Not reported externally
Streg

Customer privacy
PR8 ADD

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

  • Not reported externally
Streg

Compliance
PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

  • Not relevant. See Disclosure on management approach above
Firkant

 

 

My Report